Start or join a 100-person meeting with crystal-clear, face-to-face video, high quality screen sharing, and instant messaging – for free. Zoom brings video conferencing, online meetings and group messaging into one easy-to-use application.
It’s super easy: install the free Zoom app, click on “Host a Meeting” and invite up to 100 people to join.
Zoom offers video, audio and screen-sharing experience across Windows PC, macOS, iOS, Android and H.323/SIP room systems.
Android
- Screen share directly from your Android device
- Screen share photos, web and Google Drive, Dropbox or Box files
- Send group text, images and audio from mobile and desktop
- Contact availability status
- Easily invite phone, email or company contacts
- Join as interactive participant or view-only webinar attendee
- Works over WiFi, 4G/LTE and 3G networks
- Safe driving mode while on the road
- Connect with anyone on Android, other mobile devices, Windows, Mac, iOS, ZoomPresence, H.323/SIP room systems, and telephones
Chrome
The Zoom Chrome Extension allows participants to schedule Zoom cloud meetings directly from Google Calendar. With the click of a button, you can start an instant meeting or schedule a future meeting. The meeting URL and information is sent via a Google Calendar invitation so the attendee can join with a single-click. Zoom Chrome Extension allows you to:
- Start an instant meeting
- Schedule a meeting
- Schedule a meeting for other
Focus Mode
In focus mode, only the host can see participants’ videos and profile pictures. You can start Focus Mode from the “More” menu on the toolbar of the desktop client. This setting is available at the account-, group-, and user-level settings pages. This requires the desktop client for Windows or macOS version 5.7.3 or higher.
What’s New
Changes to existing features
- Enforcement of TLS certificates
Starting August 15, 2022 Zoom will require organizations to utilize TLS certificates (either managed by Zoom or provided by the organization) for the Meeting Connector. Additionally, as a part of this change, users will be able to utilize the Zoom Web client for on-prem meetings.
Resolved Issues
- Security enhancement on macOS systems. Read the security bulletin here.
Previous Notes:
New and enhanced features
- Indonesian language support – Windows, macOS, Linux, Android, iOS. The Zoom client now supports Indonesian. By default, Zoom will match the operating system’s language if supported and users can manually select a language of their choice.
Additional MSI/PLIST/GPO/MDM options
- Disable in-meeting use of Zoom Whiteboard – DisableInMeetingWhiteBoard – Windows, macOS, Linux, Android, iOS. Disabled by default, this option disables the ability to use the Zoom Whiteboard feature during a meeting.
Meeting/webinar features
- Support for preventing external users from saving in-meeting/webinar chats – Windows, macOS, Linux. Account owners and admins can choose to only allow users in their account to save chats from meetings and/or webinars. This option is available at the account, group, and user levels, and can be locked at the account or group level. This feature requires client version 5.11.3 or higher.
- Speaker attribution included in downloaded transcript – Windows, macOS, Linux. Downloaded transcript records will include the speaker’s name, as well as timestamps, when saved locally.
Meeting features
- Support for Breakout Rooms in E2E encrypted meetings – Windows, macOS, Linux, Android, iOS. Meetings using the E2E encryption option are able to utilize breakout rooms, with the same enhancements as breakout rooms in meetings with our standard meeting encryption.
Webinar features
- Support for Zoom Whiteboard in Webinars – Windows, macOS, Linux. Hosts can launch and collaborate on Zoom Whiteboards within Zoom Webinars.
Whiteboard features
- Host control of in-meeting Whiteboard access – Windows, macOS, Linux. Meeting hosts can adjust the behavior of who can begin sharing a Whiteboard in a meeting (host only or all participants), as well as who can interrupt a participant’s Whiteboard (host only or all participants).
- Default titles for Whiteboards created in-meeting – Windows, macOS, Linux. New Whiteboards created in a meeting use the meeting’s name as the default name of the project. The name can be edited in-meeting or afterwards as needed.
- In-meeting Pan tool – Windows, macOS, Linux
- The in-meeting Whiteboard experience includes a pan tool, allowing the host to move the canvas freely without unintentionally selecting and moving objects.
- Move Whiteboard to trash in meetings – Windows, macOS, Linux. If a Whiteboard project is no longer needed, it can be moved to the Trash during a meeting.
- Object and group rotation – Windows, macOS, Linux. Objects, or groups of objects, can be rotated during an in-meeting Whiteboard session. After clicking on the rotate icon, the option rotates, snapping to the nearest 15° increment. Holding the Shift key allows free rotation without snapping.
Chat features
- Share videos from mobile devices – Android, iOS. Users can share video files from their mobile device’s camera roll or file explorer to Zoom Chat.
Phone features
- Receive SMS short codes – Windows, macOS, Linux, Android, iOS. Users with SMS enabled can receive SMS messages from short codes. Short codes are special short-digit phone numbers typically used for ordering services or sending two-factor authentication codes.
- Mark voicemail as unread – Windows, macOS, Linux, Android, iOS. Users can mark voicemails as unread and flag them for follow up. Unread voicemails can be filtered as all or follow up.
- Dial via Zoom Phone from Android address book – Android. When users navigate to the Android address book they can initiate a call through Zoom Phone instead of the native Android dialer.
Contact Center features
- Internal calling between Zoom Phone to Zoom Contact Center – Windows, macOS. Calls from Zoom Phone to Zoom Contact Center route directly to one another for best call quality and will not incur charges as an outbound Zoom Phone call.
- Note: PSTN calls forwarded or transferred from Zoom Phone to Zoom Contact Center may continue to incur charges as an inbound Zoom Contact Center call. This can be useful for use cases where calls are routed from a Zoom Phone auto receptionist or user to a Zoom Contact Center flow. Agents can also transfer a contact center voice call to a Zoom Phone user by entering their extension number.
- Update Zoom presence status based on contact center status – Windows, macOS. Agents’ Zoom presence will be automatically set based on their contact center status. For example, if an agent is in the Occupied status while in a video engagement, their Zoom presence status will be automatically set to In a Meeting.
- Enhancements to closed engagements tab – Windows, macOS. Agents and supervisors are able to see all engagements which were assigned to them and closed, as well as engagements which were assigned to them but closed with another agent or supervisor. Additionally, queue supervisors can see all engagements which were closed and assigned to the agents in their queue as well as engagements which were assigned to an agent in their queue but were closed with another agent.
- Enhancements to active engagements tabs – Windows, macOS. When viewing the active engagements tab, supervisors and agents can see the flow that the engagement went through. Additionally, the supervisor action buttons have moved to the ellipses icon (…) menu rather than having their own column area.
- Callback label for inbound notifications – Windows, macOS. If a customer requests a callback and is routed to an agent, the inbound voice call notification will display Callback above the consumer’s phone number and display name.
- End of SMS or chat engagement experience – Windows, macOS. Agents can set a disposition for closed SMS or chat engagements. Additionally, a new Messaging Wrap-up section has been added in the left-side panel for messaging engagements that are closed but awaiting a disposition.
- Enhancements to multi-tasking while on an active engagement – Windows, macOS. When an agent is on an active engagement and switches to another tab in the Zoom desktop client, agents will see a banner that notifies them of the active engagement and allows them to mute/unmute their microphone.
- Set contact center ringtone – Windows, macOS. Agents can set a ringtone specifically for contact center inbound engagements to differentiate these from inbound Zoom Phone calls and Zoom Meeting invites.
Resolved Issues
- Minor bug fixes
- Security enhancements
- Resolved an issue regarding proxy authentication – Windows, macOS, Linux, Android, iOS
- Resolved an issue regarding a host’s changed display name not appearing as such in Q&A – Windows, macOS, Linux, Android, iOS
- Resolved an issue for a subset of users regarding Webinar Q&A not appearing for some – Windows, macOS, Linux, Android, iOS
- Resolved an issue regarding incomplete syncing of contacts from Exchange – Windows, macOS, Linux, Android, iOS
- Resolved an issue regarding audio quality scoring reporting inaccurate results in the Dashboard – Windows, macOS, Linux, Android, iOS
- Resolved an issue regarding shortened join links being incorrectly parsed from calendar event details – Windows, macOS, Linux, Android, iOS
- Resolved an issue regarding missing results when searching for a contact’s number in the localized format – Windows, macOS, Linux, Android, iOS
- Resolved an issue regarding shared content becoming pixelated – Windows, macOS, Linux
- Resolved an issue regarding Slide Control and Google Slides – Windows, macOS
- Resolved an issue regarding adding a contact when utilizing dark mode – Windows, macOS
- Resolved an issue regarding Zoom Contact Center Ready status – Windows
- Resolved an issue regarding sharing screen to a Zoom Room – Windows
- Resolved an issue regarding losing other authentication methods after choosing SSO – Windows
- Resolved an issue regarding the keyboard shortcut for switching interpretation channels – macOS
- Resolved an issue for a subset of users regarding failed screen sharing when using a case sensitive file system – macOS
- Resolved an issue regarding starting a meeting when a call is on hold – macOS
- Resolved an issue regarding unmuting after adjusting audio settings – Linux
- Resolved an issue regarding practice session notifications on mobile devices – Android, iOS
- Resolved an issue regarding group chat notifications – Android, iOS
- Resolved an issue regarding poll question character limits not displaying accurately in the live session – Android
- Resolved an issue regarding bluetooth devices – Android
- Resolved an issue regarding audio not reconnecting in a meeting after receiving a call – iOS
- Resolved an issue regarding double-tap to pin a video – iOS
Meeting features
- Search breakout rooms – Windows, macOS, Linux. Hosts and co-hosts are able to better manage breakout rooms with the ability to search participants or breakout rooms by name, allowing them to quickly view, assign, or move participants between breakout rooms.
Webinar features
- Simultaneous sharing for panelists – Windows, macOS, Linux, Android, iOS. Webinar attendees can now experience the sharing of simultaneous presentations by panelists. This is the same functionality that is already available in Zoom Meetings. The webinar attendee can choose which screen to view, such as seeing the content in their language when a presentation is shared in different languages. This can be helpful when sharing presentations in multiple languages.
- Chat Etiquette Tool support for Webinar Q&A – Windows, macOS, Linux, Android, iOS. Chat etiquette policies are also applied to Webinar Q&A content, in addition to the existing support for in-meeting chat, in-webinar chat, and Zoom Chat.
- Support for Zoom Apps in Webinars – Windows, macOS. Webinar panelists can launch Zoom Apps during their webinars and share their view of the app with attendees. For some apps, attendees can be invited to open the app and collaborate with the panelists. This feature requires version 5.10.6 and will not be immediately available, as it is dependent on a backend update currently scheduled for June 21.
Chat features
- Support for Chat Folders on mobile – Android, iOS. Chat folders can be used and created through the Zoom mobile app, in addition to the desktop client.
- Enhanced deep linking for chat and channels – Windows, macOS, Android, iOS. Chat message linking can be done to and from private channels, group chats, and 1:1 conversations. Only users with existing access can view the referenced channels, group chats, or messages.
- Notifications when added to a new channel – Windows, macOS, Android, iOS. Users are shown a notification when they are added to a chat channel or group chat.
- Support for restricting channel creation by user groups – Windows, macOS, Linux, Android, iOS. Admins can restrict at the Group level if users can create their own public or private channels. This can be configured for both new and existing user groups, and Admins can change the setting at any time.
- Support for suppressing channel removal notifications – Windows, macOS, Linux, Android, iOS. Admins can suppress deleted or deactivated user notifications in group chats and channels.
- Sidebar and folders enhancements – Windows, macOS. The Starred section has moved to the top on the sidebar, above all folders. A new caret menu to the right of the Chat title includes options to Create a Channel, Join a Channel, Create a Folder, and Add a Bot. The preview of unread Chats or Channels that appears when hovering over an unread badge on a collapsed folder or section will now include @all or @me mentions.
- Support for GIF content rating restrictions – Windows, macOS, Linux, Android, iOS. Account admins can restrict certain GIF images in Zoom Chat based on GIPHY’s content rating system. Content ratings include G, PG, PG-13, and R.
- Support for adding users to a channel in bulk – Windows, macOS, Linux. Zoom Chat channel admins can add members to an existing channel in bulk by copy-and-pasting a list of email addresses. Separate emails are detected by a space, semicolon, comma, or new line.
- Happy Anniversary chat celebration – Windows, macOS, Linux, Android, iOS. When variations of “Happy Anniversary” are used in Zoom Chat, a celebration of raining Tada emojis 🎉 will rain down in the chat window.
Phone features
- Call forwarding – Windows, macOS, Linux, Android, iOS. Phone users can enable/disable Call Forwarding on their client and forward their call to internal extensions, external contacts/numbers, and voicemail, depending on their phone plan and policy. This setting can be set for a time duration if desired.
- Search Common area phones in Contacts – Windows, macOS. Users can search and dial a desk phone from the Zoom client. They can also browse through a list of Zoom Phone Appliance names in the Contacts page under the Zoom Phone Appliances section.
Contact Center features
- Internal calling between Zoom Phone to Zoom Contact Center – Windows, macOS. Calls from Zoom Phone to Zoom Contact Center route directly to one another for best call quality and will not incur charges as an outbound Zoom Phone call. Note: Calls will continue to incur charges as an inbound Zoom Contact Center call. This can be useful for accounts with both products and route calls from a Zoom Phone auto receptionist or user to a Zoom Contact Center flow. Agents can also transfer a contact center voice call to a Zoom Phone user by entering their extension number.
- Estimated wait time in video Waiting Room – Windows, macOS. If enabled by an admin, consumers will see the estimated wait time while waiting in the queue for a video engagement (Waiting Room). The estimated wait time is based on several factors including the average handling time.
- Enhancements to voice call recordings during call transfers – Windows, macOS. When a call is being recorded and the agent transfers the call to a Zoom Phone user or to an external number, the contact center voice call recording will stop.
- Enhancements to chat feature in video engagements – Windows, macOS. There are several UI enhancements to the chat feature in video engagements to better match the web chat experience.
- Enhancement to video engagements – Windows, macOS. When an additional consumer is in a video engagement and then they leave, the engagement will continue for the remaining agent and consumer.
- Test video and microphone – Windows, macOS. Consumers can test their video and microphone when joining a video engagement using a web browser.
- Enhancements to closed engagements tabs – Windows, macOS. When viewing the closed engagements tab, supervisors and agents can search for specific engagement or filter to a subset of engagements.
- End of SMS or chat engagement experience – Windows, macOS. Account owners and admins can no longer set a wrap-up time for chat and SMS engagements. This is being changed to improve the experience for agents that handle several chat engagements at once and gives agents more time to set a disposition. Agents will not be able to set a disposition for a closed SMS or chat engagement. Dispositions will be re-enabled in a future release for SMS and chat engagements.
- Enhancement to Salesforce integration – Windows, macOS. If the Salesforce integration is configured, agents can fill in the Contact/Lead and Related to fields on the Engagement page in the Zoom desktop client when an engagement ends. These fields will be synced to Salesforce when the agent clicks Done.
Zoom Apps features
- Support for Zoom Apps in Webinars – Windows, macOS. Webinar panelists can launch Zoom Apps during their webinars and share their view of the app with attendees. For some apps, attendees can be invited to open the app and collaborate with the panelists. This feature requires version 5.10.6 and will not be immediately available, as it is dependent on a backend update currently scheduled for June 21.
- Guest mode for authenticated users – Windows, macOS. Meeting users can access a Zoom App through Guest mode, even if they are authenticated in the meeting. This allows users some functionality when collaborating on apps that have not been pre-approved by an admin or installed by them directly.
Resolved Issues
- Minor bug fixes
- Security enhancements
- Resolved an issue regarding webinar panelists profile pictures appearing improperly in chat notifications – Windows, macOS, Linux, Android, iOS
- Resolved an issue regarding local recordings and dual–monitor mode – Windows, macOS, Linux, Android, iOS
- Resolved an issue regarding DNS parsing and sign-in – Windows, macOS, Linux, Android, iOS
- Resolved an issue regarding demoting panelists in a webinar – Window, macOS, Linux, Android, iOS
- Resolved an issue regarding breakout room assignments not saving – Windows, macOS, Linux, Android, iOS
- Resolved an issue regarding hyperlinks in chat not recognizing the entire URL – Windows, macOS, Linux, Android, iOS
- Resolved an issue regarding incorrect caller ID when a call is transferred on mobile – Windows, macOS, Linux, Android, iOS
- Resolved an issue for a subset of users regarding the inability to enter a password containing the @ symbol when using Hungarian keyboard – Windows, macOS, Linux, Android, iOS
- Resolved an issue regarding external contacts names matching incorrectly with an incoming call – Windows, macOS, Linux, Android, iOS
- Resolved an issue for a subset of users regarding one-way audio on Zoom Phone calls in quick succession – Windows, macOS, Linux, Android, iOS
- Resolved an issue regarding the SetEmailDomainsRestrictedToLogin and OverrideEnforceSigninIntercloud policies – Windows, macOS, Linux, iOS
- Resolved an issue regarding enabling HD video in the client – Windows, macOS, Linux
- Resolved an issue regarding inconsistent menu navigation with keyboard arrow keys – Windows, macOS, Linux
- Resolved an issue regarding the incorrect time zone being applied and causing sync issues with Outlook – Windows, macOS, Linux
- Resolved an issue regarding multiple camera devices with the same device ID not being switchable between in a meeting – Windows, macOS, Linux
- Resolved an issue regarding searching contacts by first/last name, rather than their display name – Android, iOS
- Resolved an issue regarding the ability to share applications after Windows Explorer is restarted – Windows
- Resolved an issue regarding spotlighting participants – Windows
- Resolved an issue regarding share links for cloud recordings being unnecessarily long – Windows
- Resolved an issue regarding dark mode not being utilized on the Verify your Emergency Address window – Windows
- Resolved an issue regarding a breakout room broadcast message with line breaks – Windows
- Resolved an issue regarding participants randomly being unassigned from breakout room assignments between breakout sessions – macOS
- Resolved an issue regarding presence status when screen is locked – macOS
- Resolved an issue for a subset of users regarding sharing the classic whiteboard in a meeting – macOS
- Resolved an issue regarding unmuting participants – Linux
- Resolved an issue regarding sharing content on Gnome 41 with Wayland – Linux
- Resolved an issue for a subset of users regarding menu visibility when folding/unfolding a device – Android
- Resolved an issue regarding a shared mixed text-and-image message in Zoom Chat, appearing as a file transfer in reporting – Android
- Resolved an issue regarding dismissing captions – iOS
- Resolved an issue for a subset of users regarding scheduling a meeting with a specific duration – iOS
