What I learnt … about building maintenance | Business – The Times

Jade Francine, 33, was a lawyer helping European entrepreneurs set up in China when she met Ben Dupont, then working for the US lift manufacturer Otis. The tech business they co-founded in 2017 with Tristan Foureur now services the lifts, escalators and fire doors for more than 200 customers, including the Docklands Light Railway in London. It has raised €39 million in funding and has 150 staff, including 40 field engineers.

The secret life of lifts
I met Ben when he was running the service division in North Asia for Otis [the giant US lift manufacturer]. To be honest, I didn’t have much interest in the maintenance industry. But he told me about how the industry works and how things could change. The more we


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